Privacy Policy

1. Information We Collect

We collect personal and operational information when you voluntarily provide it, including:

• Contact Data: Name, mobile phone number, and email address.
• Voice & Audio Data: Audio recordings and text transcripts of incoming calls handled by the CAMI AI agent.
• Operational Data: Documents, project tables, and intake forms you upload to train your custom knowledge base.

2. How We Use Your Information

Your data is strictly used to provide and improve the CAMI service:

• To answer incoming calls using context specific to your business.
• To send you SMS and email summaries, account notifications, and project updates.
• To facilitate calendar scheduling (e.g., via Calendly integrations).

3. AI Training & Data Isolation

The documents and data you upload are siloed to your specific tenant. We do not use your private business documents or call transcripts to train our foundational models or share them with other users on the platform.

4. Data Sharing & Third Parties

We do not sell, rent, or share your mobile information or business data with third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We only share data with essential infrastructure partners (e.g., Twilio for telephony) required to operate the service.

5. Contact Us

For questions regarding your data privacy, please email info@callcami.ai.